jl1 Privacy Policy — Your Personal Data Is Safe With Us

When you register for an account on jl1, we collect the personal details you provide during sign-up — including your name, date of birth, contact number, and email address. We also collect identity verification documents when required to confirm that you meet the minimum age requirement of 21 years and that you are based in the Philippines. During your sessions on the platform, we automatically gather technical data such as your device type, operating system, browser version, IP address, and session timestamps. Payment-related information — including transaction amounts, payment method types, and processing references — is recorded to facilitate deposits, withdrawals, and to maintain accurate account histories. We may also collect information about your in-platform activity, such as games played, bets placed, and promotional offers claimed, in order to personalise your experience and fulfil our responsible gaming obligations. All data collection is limited to what is genuinely necessary for the operation of your account and the delivery of our services. We do not collect sensitive personal data beyond what is required for identity verification and legal compliance.

The primary purpose of collecting your personal data is to operate and maintain your jl1 account, process your transactions, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and, where you have opted in, to inform you about relevant promotions available on the Promotion page. Your identity and age verification data is used solely to confirm eligibility and to comply with applicable legal and regulatory requirements in the Philippines. Technical and behavioural data helps us improve platform performance, identify and resolve technical issues, and detect any irregular or potentially fraudulent activity on your account. We may use aggregated, anonymised data for internal analytics and product development — this data cannot be used to identify you individually. Where required by law or by a competent authority, we may be obligated to disclose certain account information; in such cases, we will only share the minimum data necessary to fulfil that obligation. We will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without your knowledge.

jl1 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes — full stop. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers; all such partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In the event that jl1 undergoes a business restructure, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We may disclose data to law enforcement, regulatory bodies, or other government authorities where we are legally required to do so, or where we believe disclosure is necessary to protect the safety of our members or the integrity of the platform. Any third party that receives your data from us is prohibited from using it for any purpose beyond what has been agreed and documented. We conduct periodic reviews of our data-sharing arrangements to ensure that all partners continue to meet our security and privacy standards. If you have questions about specific third parties we work with, you are welcome to contact our support team through your account dashboard.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum period as required by applicable Philippine law and any relevant licensing conditions. If you request the closure of your account, we will deactivate it promptly; however, certain data may need to be retained for a defined period to satisfy legal, audit, or dispute-resolution requirements. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you. We do not retain data for longer than is necessary for the purposes for which it was collected. If you would like to know the specific retention period that applies to a particular category of your data, please reach out to our support team. Our data retention practices are reviewed regularly to ensure they remain proportionate and compliant.

Protecting your personal data is a responsibility we take seriously at every level of the jl1 platform. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, ensuring that your information cannot be intercepted in transit. Account passwords are stored using strong one-way hashing algorithms and are never stored in plain text. Access to personal data within our organisation is strictly limited to staff who require it to perform their specific job functions, and all such access is logged and audited. We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a data breach that affects your personal information, we will notify you and any relevant authorities in accordance with applicable legal requirements and without undue delay. We encourage you to also take steps to protect your own account — including using a strong, unique password and enabling any available two-factor authentication options.

As a registered member of jl1, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your data — meaning you can ask us to provide a copy of the personal information we hold on your account. You also have the right to request corrections to any data that is inaccurate or incomplete. In certain circumstances, you may request the deletion of your personal data, subject to any legal or regulatory obligations that require us to retain it. You have the right to object to or restrict certain types of processing, and to withdraw any consent you have previously given — for example, consent to receive marketing communications. If you wish to exercise any of these rights, please contact our support team through your account dashboard; we will respond to all valid requests within a reasonable timeframe. We will never penalise you for exercising your data rights, and we are committed to handling all such requests fairly and transparently. For further guidance on your rights, the FAQ page is a helpful starting point.

jl1 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Filipino member. Essential cookies are required for core platform functionality — such as keeping you logged in during a session — and cannot be disabled without affecting your ability to use the platform. We also use performance cookies to understand how members navigate the platform, which helps us identify areas for improvement and optimise page load times. Preference cookies remember your settings and choices so that you do not have to re-enter them each time you visit. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites via our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality. By continuing to use the jl1 platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. When material changes are made, we will notify registered members through the platform or via the contact details associated with their account, giving you the opportunity to review the updated policy before it takes effect. The date of the most recent revision will always be noted at the bottom of this page so you can easily tell when it was last updated. Continued use of the jl1 platform after any changes have been published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you are always informed about how your data is being handled. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform. Our goal is always to be transparent and to give you meaningful control over your personal information.